The Service Center Manager will oversee the daily operations of the branch, ensuring seamless execution of services and maintaining high operational standards. This individual will lead with a positive, results-driven attitude, balancing customer satisfaction with operational efficiency and profitability. As the primary contact for key departments, the Service Center Manager will play a critical role in maintaining the company’s exceptional standards of safety and service.
Key Responsibilities:
- Act as the primary point of contact and decision-maker for Residential and Commercial Sales teams.
- Review and analyze financial statements, including gross profit, pack ratios, and hourly labor spend, to maximize profitability.
- Oversee real-time capacity management, equipment status, and quality score tracking to ensure efficient operations.
- Manage and oversee the branch’s administrative functions to maintain seamless operations.
- Address and resolve service escalations to maintain exceptional customer satisfaction.
- Approve and monitor branch expenses, ensuring alignment with budgetary goals.
- Foster a collaborative, team-oriented work environment focused on employee satisfaction and productivity.
- Implement and maintain safety policies in line with the company’s standards and participate in the random drug testing program.
- Collaborate with senior leadership to align branch performance with company objectives and strategic goals.
- Represent the branch in supporting company-sponsored charitable initiatives and community outreach programs.
Position Requirements:
- Bachelor’s degree or equivalent work experience.
- At least 7 years of management experience in the moving and storage or transportation industry.
- Proven leadership and team-building skills, with the ability to manage and prioritize multiple tasks effectively.
- Strong analytical skills, with experience in reviewing financial and operational performance metrics.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
- Dedication to fostering a safe, efficient, and customer-focused operational environment.
Reach out to Alchemy Global Talent Solutions today to apply or learn more about this exciting opportunity with a top-tier relocation company.