Are you an experienced professional in household goods moving and relocation services? Join a team dedicated to providing high-quality, stress-free moves for clients around the globe. This role offers an exciting opportunity to lead, coach, and inspire, while delivering exceptional customer service.

As a Senior Move Consultant, you will manage the entire move process from inquiry to completion, ensuring seamless coordination and customer satisfaction. You'll also act as a role model, training and supporting team members, while maintaining strong client and partner relationships.

Responsibilities:

• Manage end-to-end move processes, including initial inquiry, quoting, and service bookings.
• Accurately assess and record client requirements for tailored move solutions.
• Ensure efficient international import/export shipment clearance and delivery.
• Coordinate with subcontractors, customs brokers, and internal teams to meet deadlines.
• Maintain compliance with company policies and FIDI/FAIM standards throughout the move.
• Prepare and update relocation status reports, financial records, and tracking systems.
• Collaborate with internal teams to resolve issues quickly and ensure customer satisfaction.
• Assist with pricing, quoting, and invoicing to achieve target profit margins.
• Mentor and train new team members, fostering their professional development.
• Represent the company as a trusted ambassador with clients and external partners.

Requirements:

• 2-3 years’ experience in household goods moving or relocation services is required.
• Fluent in English and Spanish.
• Strong geographical knowledge and global awareness.
• Excellent problem-solving skills and the ability to multi-task effectively.
• Proficient with Outlook, Word, and Excel.
• Positive attitude with a client-focused approach.
• Technical competence in a European language (advantageous).
• Personal experience with cultural adaptation or living/working abroad.
• Strong verbal and numerical reasoning skills.
• Previous moving experience is always required.