We have a new role available for a Senior Household Goods Moving Consultant to join our client in Paris, France.

The Senior Move Consultant will be responsible for accurately assessing and documenting an assignee's requirements to ensure a high-quality, stress-free relocation at agreed profit levels. You will need to be an team expert in terms of product and service knowledge and delivery, possessing comprehensive understanding of industry standards and relocation processes.

The role involves playing an active part in motivating the moving and relocation team, providing both formal training and informal coaching to new starters, and acting as a role model for other team members.

The Senior Move Consultant serves as an effective ambassador for the company, capable of engaging with accounts or agents. You will also support the Moving Service Operations Director to assist with various responsibilities, including pricing, and may also be tasked with managing other team members.

Responsibilities:

• Manage move management services from inquiry to completion.
• Obtain quotes and generate RFQs for individual, group, or account relocations.
• Present service offerings to prospective clients, converting enquiries into bookings at agreed margins.
• Coordinate all aspects of removal by air or sea, including DTD, DTP, or PTD moves.
• Facilitate efficient customs clearance and delivery of international shipments, ensuring timely delivery of documentation to agents.
• Liaise with subcontractors, customs brokers, customers, and operational departments to arrange delivery or storage as needed.
• Oversee job rating, route selection, and booking shipments directly with carriers or agents.
• Maintain close communication with customers and accounts to meet logistical needs and keep them fully informed.
• Foster strong relationships with other departments to ensure quick resolution of issues and full client satisfaction.
• Meet gross profit margins and manage timely quoting & invoicing.
• Actively manage files, prepare/update relocation status reports, review invoices, ensure timely payment, and maintain due diligence and financial records.
• Manage purchase orders, liaise with global suppliers and agents, and ensure data accuracy in management systems.
• Comply with all key performance indicators.
• Handle any additional duties as requested by the company.

Skills & Experience:

• 2-3 years’ experience in Moving, Household Goods Management required.
• Excellent verbal and numerical reasoning abilities.
• Positive, personable, problem-solving attitude with a keen sense of initiative.
• Strong geographical and global awareness.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience or personal interest in understanding the challenges of foreign cultures, gained through travel, living, working, or studying abroad.
• Technical competence in a European language would be beneficial.
• Highly organized, capable of multitasking and effectively coordinating with other departments.
• Strong problem-solving skills, able to intuitively handle client issues and complaints.