You'll act as a Team Lead within the household goods moving division responsible for managing the full door-to-door household goods shipping and relocation process for corporate assignees. The Household Goods Moving Team Lead will be required to develop successful relationships with clients, assignees and team members proactively managing their international relocation and moving needs in addition to some leadership duties.
Duties Include:
- Act the Team Lead for the household goods moving team, responsible for ensure they meet and exceed KPI’S and SLA’s
- Managing full moving and relocation services including the full coordination of household goods shipping, ensuring consistency in services and client satisfaction
- Handling an assigned caseload of assignee's during their relocation, overseeing door to door home moves
- Managing the teams holiday/PTO handover and coverage, ensuring meetings to take place prior and report the Director
- Acting as a subject matter experience to lead, manage and support the moving services team members
- Create reporting data for the Director on team performance, KPI’s and SLA’s and Vendor performance
- Developing relationships with clients, shipping and relocation vendors whilst building an in-depth knowledge of assigned clients' policies, cultures and service requirements
- Ensuring shipping customs requirements and restrictions are adhered to, for international relocations and household goods moving
- Proactively communicating with assignee's, colleagues and vendors throughout the household goods moving and relocation phase
- Collaborate with internal and external customers and authorized service providers to ensure compliance with all Service Level Agreements and KPI’S.
- Proactively manage and implement moving services according to approved pricing, logistics, and policy guidelines.
- Co-ordinating and managing third party suppliers, reserving, booking, and auditing services
- Monitoring inboxes, responding to queries and providing quotes as required.
- Undertake various financial management tasks, including: overseeing the billing and invoicing for services, analyzing sales data and generating financial reports relating to sales.
- Updating the company technology platform and delivering high-quality data to their clients
Desired Skills & Experience:
- Experience managing household goods moving, shipping and relocation process both Internationally & Domestically
- Previous experience dealing with Import & Export shipments via Air, Road & Sea Freight
- Excellent organisational skills
- Strong supply chain management skills
- Strong knowledge of international relocations and moving
- A positive, team-focused, 'can-do' attitude
- The ability to manage and resolve conflicts or high-pressure situations
- Excellent working proficiency of Microsoft Office programs