As a Customer Service Coordinator, you’ll handle a variety of client inquiries, coordinate logistics, and support the team to ensure each move is smooth and successful. This position is perfect for a detail-oriented individual who excels at problem-solving and thrives in a fast-paced environment.
Responsibilities:
- Serve as the main point of contact for clients throughout their moving experience.
- Handle client inquiries, concerns, and requests promptly and professionally.
- Coordinate with internal teams to ensure timely and efficient service delivery.
- Schedule and organize moves according to client needs and company availability.
- Resolve client issues with a calm, solutions-focused approach.
- Maintain accurate records and documentation for each client interaction.
- Provide clients with updates on the status of their moves and address any changes.
- Conduct follow-up calls to gather feedback and ensure customer satisfaction.
- Assist in billing and invoicing processes related to customer accounts.
- Support the sales and operations teams with administrative tasks as needed.
Requirements:
- Previous experience in a customer service or coordination role, ideally in the moving or logistics industry.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with keen attention to detail.
- Problem-solving skills and a positive, client-focused attitude.
- Ability to manage multiple tasks and work effectively under pressure.
- Proficiency with Microsoft Office and CRM systems.
Reach out to Alchemy Global Talent Solutions today to learn more about this exciting opportunity!