A fantastic opportunity has arisen for an experienced professional within the corporate housing sector to join a dynamic and growing team. This role offers the chance to work remotely from any APAC location, providing essential support to clients in relocation and destination services.
You will be responsible for delivering outstanding customer service, managing client accounts, and responding to queries related to relocation and corporate accommodation. This role operates on a 9 AM - 6 PM Philippine / Singapore Time schedule, regardless of location, with flexibility depending on client needs.
Responsibilities:
- Demonstrate and communicate a strong understanding of corporate housing and accommodation services to clients.
- Assess client relocation and corporate housing needs to create tailored business proposals.
- Identify and recommend the most suitable corporate housing options based on client preferences, availability, amenities, and pricing.
- Provide high-quality service by responding to and managing client enquiries effectively.
- Offer insightful recommendations on market trends in the relocation and corporate housing sectors.
- Conduct regular account review meetings and client satisfaction surveys, addressing concerns with tailored action plans.
- Maintain and develop pre-existing client accounts with corporate accommodation requirements.
- Build strong relationships with stakeholders to increase business volume and revenue.
- Support other team members within the relocation and corporate housing department as needed.
- Participate in special business projects aimed at driving business development.
- Carry out various administrative tasks, ensuring all documentation and information are accurate and up to date.
Requirements:
- 2-3 years’ experience in corporate housing or serviced apartments.
- Knowledge of relocation, global mobility, and destination services is advantageous.
- Experience managing and developing client relationships.
- Ability to work both independently and collaboratively as part of a team.
- High level of self-discipline and accountability, especially in a remote work environment.
- Strong interpersonal skills for engaging with clients professionally in person or over the phone.
- Ability to thrive in a fast-paced business environment.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Exceptional organisational and analytical skills.
- A university degree is preferred but not essential.
Reach out to Alchemy Global Talent Solutions today.