Join a leading provider of AI-driven solutions as a Senior Technical Support Engineer and play a key role in delivering exceptional enterprise-level technical assistance. This is an exciting opportunity to work with a SaaS-based platform for inventory optimization and shortage management, ensuring smooth operations for customers worldwide. 
 
We are looking for a problem-solver with hands-on experience in SaaS applications and SQL. Fluency in both English and French is essential for effectively managing customer interactions and troubleshooting technical issues. 
 
Key Responsibilities:
<ul>
	<li>Diagnose and resolve technical software usage issues using advanced tools and SQL.
	<li>Provide support via email and video conferencing in both English and French.
	<li>Collect and document customer requirements for support tickets.
	<li>Escalate unresolved issues to internal teams when necessary.
	<li>Maintain accurate records of support activities in help desk and ticketing systems.
	<li>Utilize internal resources and external tools to deliver effective technical solutions.
	<li>Manage multiple support tickets simultaneously while ensuring customer satisfaction.
	<li>Foster strong relationships with customers through prompt and efficient issue resolution.
</ul>
 
Requirements:

<ul>
	<li>Proven experience in a technical support or similar role.
	<li>Fluency in French and English (written and spoken) is essential.
	<li>Hands-on experience with SaaS software and SQL.
	<li>Familiarity with help desk systems and ticketing tools (e.g., Zendesk, JIRA).
	<li>Strong ability to diagnose and troubleshoot technical issues.
	<li>Excellent problem-solving and communication skills.
	<li>Strong organizational skills to prioritize and manage multiple tasks effectively.
</ul>

Bilingual Technical Support Engineer

Are you a seasoned HR professional with a passion for employee relations and strategic HR initiatives? We are seeking a dedicated Senior HR Consultant to partner with our Regional HR Manager in managing complex employee relations cases and driving impactful HR strategies. 
 
Join our dynamic team and play a key role in shaping our HR landscape. In this influential position, you will navigate sensitive workplace matters, provide expert HR guidance, and contribute to a high-performing, compliant, and inclusive workplace culture. 
 
Key Responsibilities:
<ul>
	<li>Manage complex employee relations cases, including grievance resolution, disciplinary actions, and workplace investigations.
	<li>Provide expert HR guidance to senior stakeholders and line managers, ensuring compliance with employment law and best practices.
	<li>Collaborate with the Regional HR Manager to design and implement HR strategies that align with business objectives.
	<li>Coach and mentor managers on employee performance, conflict resolution, and team dynamics.
	<li>Ensure HR policies and procedures are effectively applied and aligned with UK employment law.
	<li>Lead initiatives to foster a high-performance, inclusive, and engaging workplace culture.
	<li>Support organizational change projects, including workforce planning and restructuring.
	<li>Analyse HR data and trends to recommend proactive solutions for people-related challenges.
	<li>Drive continuous improvement in HR practices to enhance employee experience and operational efficiency
	<li>Provide training and workshops on key HR topics such as employee relations and performance management.
</ul>
 
Requirements:

<ul>
	<li>Extensive experience in a senior HR role, with a strong focus on employee relations and grievance resolution.
	<li>In-depth knowledge of UK employment law and its practical application in complex workplace scenarios.
	<li>Proven ability to influence and collaborate with senior leadership to achieve business goals.
	<li>Exceptional communication and interpersonal skills, with the ability to manage sensitive matters tactfully and effectively.
	<li>Strategic mindset with the ability to balance long-term planning and hands-on HR execution.
	<li>CIPD qualification preferred but not essential.
</ul>

HR Consultant ( Temp to Perm)

We are seeing a Senior Manager, M&A Tax Consulting to join our US based client.

This is a hybrid role requiring 3 days in the office and 2 days remote working.

This position will work with Tax, Audit, and Advisory teams to provide expert guidance on complex compensation and benefits matters while leading client engagements. 
 
Responsibilities:

<ul>
	<li>Collaborate with Tax, Audit, and Advisory teams to provide compensation, benefits, and HR-related services, with a strong emphasis on M&A tax.
	<li>Manage senior-level relationships with large clients, providing strategic advice and ensuring service excellence.
	<li>Lead teams of tax professionals and assistants in delivering high-quality client projects.
	<li>Oversee financial performance, including billing, collections, and budgeting for assigned engagements.
	<li>Assess tax implications for clients, develop tax arguments, and offer strategic recommendations.
	<li>Contribute to business development and market activities, maintaining a strong presence in the industry.
	<li>Provide mentorship and coaching to tax professionals, fostering their development and expertise.
	<li>Deliver internal and external training sessions, seminars, and workshops on tax-related topics.
	<li>Ensure compliance with all regulatory and firm-wide policies while managing risk effectively.
	<li>Keep up to date with industry trends, legislation, and best practices in compensation and benefits taxation.
</ul>

Requirements:

<ul>
	<li>A minimum of seven years of recent experience in federal taxation within an accounting firm, corporation, or law firm.
	<li>Previous experience in the M&A Tax sector is required, ideally within a Big4 or Tax Accounting firm.
	<li>Bachelor’s degree from an accredited university.
	<li>Licensed CPA, EA, JD/LLM, or completion of an advanced professional designation such as MBA, ASOA, ENR ACT, FSA, CBP, CCP, CEBS, CPP, GPHR, PHR, or SPHR.
	<li>Experience in corporate taxation and partnerships.
	<li>Proven ability to manage multiple client engagements and service teams.
	<li>Strong advisory, compliance, verbal, and written communication skills, with the ability to convey complex tax matters clearly.
</ul>

Additional information:

<ul>
	<li>Hybrid working is available
	<li>Open to those relocating within the USA
	<li>Highly competitive salary package on offer
	<li>Excellent opportunities for career development and progression
</ul>

Senior Manager, M&A Tax Consulting

Are you a strategic leader with expertise in digital records and mailroom operations? Our client, a global leader in records and information management, is seeking a dynamic General Manager to drive business growth and operational excellence. In this role, you will oversee the management of the business and drive business development efforts while managing operations to ensure seamless digital records and mailroom services. This is an exciting opportunity for a commercially driven leader with a deep understanding of modern records management solutions. Responsibilities:
<ul>
<li>Develop and execute strategic plans to drive business growth within digital records and mailroom services.</li>
<li>Oversee daily operations, ensuring efficiency and compliance with industry standards.</li>
<li>Lead and mentor teams across business development and operational functions.</li>
<li>Build and maintain relationships with key clients to enhance service offerings.</li>
<li>Identify opportunities for process improvements and technological advancements.</li>
<li>Manage financial performance, including budgeting and cost control measures.</li>
<li>Ensure compliance with regulatory requirements related to records and information management.</li>
<li>Collaborate with internal stakeholders to align business objectives and operational efficiency.</li>
<li>Drive digital transformation initiatives within records and mailroom management.</li>
<li>Report regularly to senior leadership on performance metrics and growth strategies.</li>
</ul>
 Requirements:
<ul>
<li>Proven experience in a senior leadership role within records or information management.</li>
<li>Strong background in digital records management and mailroom services.</li>
<li>Business development expertise with a track record of driving revenue growth.</li>
<li>Operational leadership experience, ensuring efficiency and compliance.</li>
<li>Excellent stakeholder management and communication skills.</li>
<li>Knowledge of regulatory requirements related to digital records and information management.</li>
</ul>

General Manager – Records & Information Management

Alchemy Global Talent Solutions is collaborating with a well-known moving and relocation firm situated in Singapore to find an outstanding International Sales Estimator. For a highly motivated professional with a solid background in international sales and estimates, this is an excellent opportunity to help a premier relocation firm expand and succeed. Providing precise estimates for customers' moving and relocation requirements while assisting with sales initiatives in foreign markets is a critical function of an international sales estimator. We would like to speak with you if you have prior relocation industry experience and a track record of accurately estimating for global assignments. Requirements:
<ul>
<li>Create precise estimates for international moving and relocation based on the demands and specifications of your clients.</li>
<li>To obtain the data required for bids, work together with clients, sales teams, and operational divisions.</li>
<li>Work closely with clients to clarify price structures and alternatives, and provide thorough cost estimates.</li>
<li>Examine any financial risks associated with foreign transfers and counsel customers on cost-cutting measures.</li>
<li>Analyze and evaluate the customs, transportation, and logistics needs for overseas moves.</li>
<li>Make sure estimates are sent to clients on time while meeting deadlines.</li>
<li>Throughout the entire estimating and relocation process, help manage customer expectations.</li>
<li>Be aware of market prices, industry trends, and legislative modifications that may impact overseas moves.</li>
<li>Keep thorough records of all client communications and estimates in the business's CRM system.</li>
<li>As needed, assist the operations and sales teams with extra duties pertaining to pricing and estimation.</li>
</ul>
 Requirements:
<ul>
<li>Demonstrated ability to estimate sales, especially for international moving and relocation services.</li>
<li>Strong knowledge of relocation procedures, customs, and international logistics.</li>
<li>Outstanding ability to negotiate and communicate.</li>
<li>At least 2 years of experience in the industry</li>
<li>Strong analytical and problem-solving skills and a keen eye for detail.</li>
<li>Knowledge of CRM systems and proficiency in Microsoft Office.</li>
</ul>
 Reach out to Alchemy Global Talent Solutions Today!

International Sales Estimator - Singapore

Excited to grow your career in the moving and relocation industry? Our client is looking for a detail-oriented Corporate Move Coordinator in Chicago, IL to manage seamless, stress-free relocations. This hybrid role offers the flexibility of home working on Fridays. 
 
Join a fast-paced team where customer service, organisation, and communication are key. If you have experience in household goods moves or commercial relocations, we want to hear from you! 
 
Key Responsibilities:
<ul>
	<li>Conduct introductory calls, explain the move process, and provide relevant literature.
	<li>Manage daily tasks, including emails, scheduling, and customer follow-ups.
	<li>Coordinate entire relocations, ensuring the moving customer's needs and concerns are addressed.
	<li>Schedule pre-move surveys and set realistic expectations for customers.
	<li>Maintain consistent communication with moving customers and accounts throughout the relocation process.
	<li>Build and maintain relationships to ensure customer satisfaction.
	<li>Schedule pick-up and delivery dates while collaborating with operations teams.
	<li>Provide expert knowledge on moving services to customers and accounts.
	<li>Work closely with third-party suppliers and service providers.
	<li>Perform quality checks throughout the move process and facilitate necessary changes.
</ul>
 
Requirements:

<ul>
	<li>Previous experience in the moving or relocation industry is required.
	<li>High school diploma or equivalent; some college education preferred.
	<li>Proficiency in Microsoft Office and other standard software.
	<li>Strong interpersonal, verbal, and written communication skills.
	<li>Ability to work efficiently in a fast-paced, high-volume office setting.
	<li>Excellent problem-solving, multitasking, and active listening skills.
	<li>Customer-focused mindset with the ability to handle concerns and issues effectively.
</ul>
 
Reach out to Alchemy Global Talent Solutions today.

Corporate Move Coordinator

Alchemy Global Talent Solutions is seeking a dynamic COD Sales Specialist to join their expanding team in collaboration with a top moving and relocation firm located in Garland, Texas. For a driven salesperson who thrives in a fast-paced, results-oriented atmosphere and excels in customer-facing engagements, this is a rare opportunity. 
 
By maintaining important customer connections, keeping an eye on sales goals, and helping the firm run smoothly, the perfect applicant will be vital in fostering business growth. This is the ideal chance for you if you have a great grasp of the moving and relocation sector and are enthusiastic about sales. 
 
Responsibilities:
<ul>
	<li>Increase sales by locating and pursuing new business prospects in the moving and relocation sector.
	<li>To create a strong customer base, cultivate and preserve strong relationships with both current and potential customers. 
	<li>Explain to customers the company's offerings, such as COD choices and customized relocation solutions. 
	<li>Work together with internal teams to guarantee that client services are delivered smoothly.
	<li>Create and provide precise sales quotations and proposals to customers. 
	<li>Reach or surpass sales goals and help reach the overall income targets.
	<li>Oversee the entire sales process, from generating leads to completing transactions.
	<li>Respond to consumer questions, concerns, and special requests to deliver exceptional customer service.
	<li>Constantly add up-to-date client and sales data to CRM software. 
	<li>Work together with management to create fresh approaches to growing the company's market share. 
</ul>
 
Requirements:

<ul>
	<li>Demonstrated sales experience, ideally in the logistics, moving, or relocation sector, is required.
	<li>A solid grasp of COD payment and sales procedures. 
	<li>Outstanding negotiating and communication abilities. 
	<li>The capacity to fulfill sales goals both individually and together. 
	<li>Excellent organizational skills and the capacity to oversee several clients and tasks at once. 
	<li>Reliable transportation and a valid driver's license.
</ul>
 
Reach out to Alchemy Global Talent Solutions today.

Bilingual Technical Support Engineer

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