Alchemy is working with a leading company in ERP integration who are seeking a highly skilled ERP Integration Support Engineer based in New York. This role involves working with clients to resolve their production support requests. 
 
Role Responsibilities:
<ul>
	<li>Resolve customer support tickets through debugging, platform log file analysis, and data mapping verification.
	<li>Implement, test, and deploy client change requests.
	<li>Perform root cause analysis and resolution using back-end databases and raw data files.
	<li>Coordinate with the implementation and development teams for issue escalation.
	<li>Communicate status and resolution to customers via phone and email.
</ul>
 
Role Requirements:

<ul>
	<li>3+ years of experience in enterprise software implementation or support roles; client-facing experience is a plus.
	<li>Preferred Experience in: SAP Business One, SAP BusinessByDesign, or similar ERP platforms. eCommerce applications such as Shopify, Magento, ShipStation, etc. and EDI transaction sets and trading partner setup.
	<li>Strong troubleshooting and critical thinking skills.
	<li>Excellent communication skills, both written and verbal.
	<li>Strong organizational and multi-tasking abilities.
	<li>Familiarity with data formats and structures: XML, flat file, JSON, etc.
	<li>Solid understanding of Order to Cash and Procure to Pay processes in medium-sized companies.
	<li>Proficiency in SQL query writing.
</ul>

ERP Integration Support Specialist

Alchemy is collaborating with a leading Global Mobility firm seeking a Relocation Client Services Consultant to join their team in Sao Paulo, Brazil. 
 
This role focuses on overseeing comprehensive door-to-door shipping and relocation services for corporate assignees. 
 
Key Responsibilities
<ul>
	<li>Client and Assignee Management: Act as the primary point of contact for assignees during the relocation process, managing destination services, household goods shipping, and temporary accommodation.
	<li>Service Delivery: Ensure the seamless execution of services like expense management, tenancy management, arrivals, departures, home searches, and school placement.
	<li>Training and Support: Provide language, cultural training, and settling-in services tailored to client needs.
	<li>Adherence to Protocols: Follow company protocols to ensure consistent worldwide service quality.
	<li>Vendor Coordination: Manage third-party partners, including service bookings, tracking, and audits.
	<li> Compliance: Verify adherence to customs regulations and maintain certifications, GDPR, ISO, and compliance standards.
	<li>Data Management: Update and provide high-quality data via the company's Ascent technology platform.
	<li>Reporting: Prepare reports for internal and external stakeholders.
	<li>Relationship Building: Foster proactive communication with assignees, vendors, and clients.
</ul>
 
Qualifications and Skills

<ul>
	<li>Proven experience in relocation management or household goods industries is essential.
	<li>Proficiency in English and Spanish (fluency required).
	<li>Excellent communication skills with a keen eye for detail.
	<li>Self-motivated, proactive, and capable of independent work.
	<li>Proficiency with software tools, including Microsoft Office.
	<li>Strong organizational and time-management abilities.
	<li>A professional demeanor with the ability to present confidently in client interactions.
	<li>Resilience and adaptability under pressure.
	<li>Ability to travel internationally and provide dependable transport to the office.
</ul>

Relocation Client Services Consultant 

Alchemy is assisting a well-established moving company in its search for an International Move Manager to be based in their Sterling, VA location. Remote working is potential, depending on previous experience. Our client is searching for someone who can offer accounts and agents outstanding service. The ideal applicant has a strong desire to succeed, is prepared to go above and beyond for customers, works well in a team to provide exceptional service, and takes accountability for results. International shipments of household items must be planned, coordinated, and managed by this role. International move coordinating experience is essential for this position. Responsibilities for the role include:
<ul>
<li>Act as the primary point of contact for clients throughout the relocation process.</li>
<li>Coordinate all aspects of international moves, including shipping, customs documentation, and scheduling.</li>
<li>Provide detailed pre-move consultations to ensure clients understand the process and requirements.</li>
<li>Liaise with international agents, partners, and service providers to ensure seamless coordination.</li>
<li>Monitor shipment progress and resolve any delays or issues promptly.</li>
<li>Ensure compliance with customs and regulatory requirements in destination countries.</li>
<li>Prepare and manage cost estimates, invoices, and other financial documents related to moves.</li>
<li>Maintain accurate and up-to-date records of all relocation activities in the company&rsquo;s system.</li>
<li>Provide regular updates and proactive communication to clients regarding their move status.</li>
<li>Identify opportunities to improve the client experience and internal processes.</li>
</ul>
 Requirements for the role include:
<ul>
<li>Previous experience as an International Move Manager within the moving industry.</li>
<li>Previous experience utilizing moving CRM systems.</li>
<li>Capable of handling several moving jobs concurrently.</li>
<li>Detailed-oriented with a goal to provide excellent moving customer service.</li>
<li>Able to use customer service databases and Microsoft Office and Outlook.</li>
<li>Outstanding communication skills, both in writing and speaking.</li>
<li>Capacity to cooperate and help others while working in a team setting.</li>
</ul>
 Does your skillset match the requirements for this position? Contact Alchemy today!

International Move Manager

Alchemy Global Talent Solutions is partnering with a leading commercial moving and relocation company based in Dallas, TX, to find a detail-oriented and reliable Accounts Payable professional. This is a great opportunity to join a fast-growing company and take responsibility for maintaining accurate financial records while working in a dynamic, fast-paced environment. 
 
As an Accounts Payable professional, you will be integral in managing and processing invoices, ensuring timely payments, and maintaining the integrity of financial records using the company's internal CRM system. 
 
Responsibilities:

<ul>
	<li>Process vendor invoices and ensure accurate coding and payment.
	<li>Maintain vendor relationships and communicate with suppliers regarding any payment issues.
	<li>Review and reconcile accounts payable reports to ensure accuracy.
	<li>Ensure timely and accurate processing of all vendor payments.
	<li>Maintain and update vendor information in the company’s internal CRM system.
	<li>Assist with month-end and year-end closing processes related to accounts payable.
	<li>Support the preparation of financial statements and reports.
	<li>Collaborate with other departments to resolve invoice discrepancies.
	<li>Monitor and track all payment due dates to avoid late fees.
	<li>Assist with audits by providing necessary documentation and reports.
</ul>

 
Requirements:

<ul>
	<li>Previous experience in accounts payable or a similar finance role.
	<li>Strong knowledge of accounting principles and best practices.
	<li>Proficiency in using internal CRM systems and accounting software.
	<li>High attention to detail and accuracy in processing financial data.
	<li>Ability to prioritize tasks and manage multiple deadlines effectively.
	<li>Excellent communication and interpersonal skills.
</ul>

 
If you are organized, efficient, and have experience in accounts payable, reach out to Alchemy Global Talent Solutions today.

Accounts Payable

We are working with a leading shipping and freight forwarding business company seeking an Export Coordinator to join their team in Grimsby. Responsibilities:
<ul>
<li>Managing export shipments</li>
<li>Issuing sales invoices</li>
<li>Liaise with transport planners and shipping lines</li>
<li>Take bookings for internal system</li>
<li>Liaison with customers and clients</li>
<li>Work on full load export operations</li>
<li>Complete export customs entries</li>
<li>Using internal customs systems such as Descartes/Destin8</li>
<li>Complete export documentation</li>
</ul>
Skills Required:
<ul>
<li>Excellent organisation skills</li>
<li>1-3 years freight forwarding experience</li>
<li>Strong customer service skills&nbsp;</li>
<li>Good decision-making skills</li>
<li>Excellent IT skills</li>
</ul>
Must be able to accommodate following schedule: Week on call Rota / 1 in 4 weeks Monday to Sunday

Export Coordinator

Alchemy are working alongside a prominent fine art shipping company based in Dallas who are looking to expand their dedicated team with the exciting new role of a National Shuttle Manager. 
 
Responsibilities:
<ul>
	<li>Manage a team of National Shuttle Team drivers, ensuring standards are met in connection to BOLs, drivers logs, inventory control, scanning, handling.
	<li>implement load planning techniques and trucking routes to maximise efficiency. 
	<li>Monitor dispatch ensuring quick and proficient turnaround in line with account management standards and estimates. 
	<li>Provide real-time tracking and updates on weekly routes, deliveries, collections and offsite deliveries.
	<li>Guaranteeing the National Shuttle Fleet is compliant with ELD logs and DOT regulations, collaborating within the team to ensure high-level performance of the equipment
	<li>Be the first point of contact and support for driving teams when transporting artwork in both local areas and offsite locations. 
	<li>uphold high standard of safety culture.
	<li>Provide semi-annual feedback and performance reviews for team members and direct reports. 
	<li>Ensure a positive and engaging work atmosphere by coaching, mentoring and motivating team members. 
</ul>
 
Skills And Qualifications: 

<ul>
	<li>5+ years of relevant experience, hands on experience shuttle team driving preferred but not essential.
	<li>Team collaborator who works well in a fast paced, results driven workplace.
	<li>Excellent communication with proficient multitasking and strategic thinking. 
	<li>Ability to quickly learn new software systems. 
	<li>Ability to push and pull up to 150 pounds on a dolly or cart, as well as 50 pounds without mechanical aid.
	<li>Ability to carry items up to 40 pounds of a variety of shapes up to a distance of 90 feet. 
	<li>Be able to perform different movements when working including reaching overhead, twisting, kneeling, crouching, squatting and lifting.
</ul>

National Shuttle Manager

Alchemy is working alongside a prestigious fine art company shipping company based in Colorado who are looking to bring on an established Art Handler/Driver to their team. This individual would be responsible for transportation and general warehouse activities within the company. Key Responsibilities:
<ul>
<li>Secure&nbsp;handling and transport of art using appropriate methods to ensure safe transport.</li>
<li>Artwork installation/ de-installation at both in-house and offsite locations.</li>
<li>Carrying out necessary paperwork including: bills of lading, driver logs, labels and full condition reports adding photographic evidence if needed.</li>
<li>Receive and release shipments into warehouse facilities.</li>
<li>Packing of artwork for the transportation and storage for local, nation&nbsp;and international.&nbsp;</li>
<li>Ensure compliance within local, state and DOT regulations.&nbsp;</li>
</ul>
&nbsp; Skills and Experience:
<ul>
<li>3+ years experience working within the&nbsp;storage/collection management sector.</li>
<li>Driven team player&nbsp;with the ability to work in a fast paced environment.</li>
<li>Proven knowledge in art handling, packing and installation.</li>
<li>Attention to detail and a keen eye for refined work.&nbsp;</li>
<li>Problem solving and resolution.</li>
<li>Valid drivers license; CDL license desirable&nbsp;but not essential.&nbsp;</li>
<li>Ability to push and pull weights up to 150 pounds&nbsp;using a cart or dolly.</li>
<li>Ability to carry items of variable shapes/sizes up to 40 pounds&nbsp;up to a distance of 90 feet.</li>
<li>Familiar with warehouse equipment: dollies, jbars, hand trucks and pallet jacks.&nbsp;&nbsp;</li>
</ul>

ERP Integration Support Specialist

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