The Operations Manager will oversee the day-to-day operations, manage and develop staff, ensure guest satisfaction, and conduct ongoing inspection and maintenance of the company's portfolio of serviced apartments.
Role
- Take responsibility ensuring a first-class guest experience, ensuring that any issues, needs and requests are handled appropriately
- Oversee activities of various teams, including Guest Services, Operations, Maintenance, Housekeeping, Warehouse and third party vendors
- Oversee guest services ensuring all issues are responded to in a timely manner,
- Develop annual budget for the Operations department
- Staff management, including mentoring and coaching, training and performance reviews
Requirements
- Significant experience in operations leadership in the hospitality industry
- Proven leadership and mentoring skills, able to manage, train and support the development of a team of staff
- Able to create and manage budgets
- Excellent communicator and team player
- Highly organised and able to meet tight deadlines
- Experience with Microsoft Office products