A leading global provider of logistics and transportation is seeking an Ocean Freight Specialist to join their team.
In this role, you will manage and process ocean export/import transactions for major accounts, ensuring compliance with all regulatory guidelines.
What You’ll Be Doing:
- Promote a positive relationship with clients by ensuring excellent, timely, and proactive customer service.
- Communicate with carriers, overseas agents, and customers via telephone and email to process shipments.
- Handle booking requests and export customer service calls.
- Ensure current buying/selling rates are set up for every export shipment.
- Complete export and import documentation and send pre-alerts.
- Request necessary documents from the shipper, including power of attorney, commercial invoice, packing list, insurance certificate, and SLI.
- Verify shipments in the warehouse to ensure shipping documents correspond
- Create quotations for individual shipments, estimate prices for shippers, and select appropriate transportation companies.
- Review standard operating procedures to ensure compliance with all regulations, TSA, ISO.
- Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, documentation, and billing.
- Process data through the company’s system
- Process bills of lading for outgoing shipments.
- Track and review shipping status
- Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations
What We’re Looking For:
- Prior experience in a freight forwarding/logistics environment
- Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- A collaborative team player with a high level of customer service orientation.
- Strong attention to detail and problem-solving skills.
- Knowledge of government regulations including but not limited to TSA, CBP, ITAR, and EAR.
- Hazardous materials training in accordance with regulations.
- Minimum high school diploma or equivalent.