Join a dynamic and fast-paced moving company in the heart of New York as a Moving Dispatcher. This key logistics role ensures smooth coordination between moving crews, clients, and operations, keeping every relocation on track and up to standard. Based in New York, this is an exciting opportunity to grow within the moving and relocation industry.
What You’ll Be Doing:
- Dispatch moving crews promptly to scheduled client locations.
- Coordinate and plan moves with precision, ensuring optimal allocation of resources.
- Communicate directly with clients to confirm move dates, requirements, and expectations.
- Monitor the performance of moving teams to ensure adherence to schedules and quality benchmarks.
- Resolve logistical challenges and delays swiftly to maintain client satisfaction.
- Maintain accurate documentation of all activities, including invoices, feedback, and incidents.
- Ensure moving vehicles are well-maintained and meet all safety regulations.
- Work closely with customer service to handle client queries and deliver smooth experiences.
- Update schedules and dispatch information using industry-standard tools and software.
- Assist in the enforcement of company policies and industry compliance, including DOT regulations.
- Adapt to flexible working hours, particularly during peak summer months.
- Uphold professionalism and efficiency under pressure in a high-demand environment.
What We’re Looking For:
- Previous experience as a dispatcher or in a logistics role within the moving or relocation industry.
- In-depth knowledge of New York’s geography and transportation logistics.
- Strong organisational skills and the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Proficiency with scheduling software and office tools such as Google Suite and Microsoft Office.
- A long-term commitment to the role, with an interest in career growth within the company.
Interested? Reach out to Alchemy Global Talent Solutions today.