Job Responsibilities:
- Identify inefficiencies or recurring issues and propose process enhancements.
- Maintain and update the vendor cost and information database, addressing any cost discrepancies or unexpected expenses.
- Generate operational reports and relay any vendor service issues to the manager weekly.
- Verify accounts payable invoices and oversee their processing with finance, resolving any discrepancies with vendors.
- Execute any special projects as directed.
- Work with finance to ensure the accurate billing of customer invoices.
- Facilitate the quotation process by securing vendor quotes, updating rates in the system, and negotiating terms as needed.
- Deliver exemplary customer service, seek continuous improvements, and represent the company positively with all stakeholders.
- Maintain ongoing, efficient communication and coordination with all stakeholders to ensure seamless shipment operations, promptly addressing and resolving any issues.
- Efficiently manage all assigned import and export tasks, ensuring compliance and monitoring security from pickup to delivery.
Role Requirements:
- Ideally a Bachelors degree, minimum A-Level Educated
- 3-5 years’ experience in Logistics, Freight Forwarding, Supply Chain in a similar role overseeing and managing the shipping process in a global environment.
- Knowledge of freight forwarding integrated digital platforms such as Cargowise
- Experience in Supply Chain Fundamentals, Rules & Rates and Advanced Cargo Tariffs.
- Proven track record in a customer facing operation ideally in the service sector.
- Possess strong communication skills with excellent proficiency in both written and spoken English and German, along with a working knowledge of French.
- Proficiency with MS Office Suite