Alchemy is assisting a well-established relocation firm with its search for an International Relocation Coordinator with expertise and versatility.

This person, who will report directly to the Country Director, will oversee the highest standard of communication between all stakeholders involved in coordinating a move and delivering outstanding customer service. 

Responsibilities of the role include:

• Oversee the complete relocation process for international clients while striking a balance between the needs of the assignee and the demands of the firm.
• Calculate moving expenses, draft quotes, and work with all parties involved until the service is provided.
• During the moving process, function as the main point of contact with expatriates and their families.
• Make sure that all moves are carried out lawfully and in compliance with corporate policies.
• Keep the database updated and accurate by making sure all moving records are correct.
• Engage in active service promotion and cross-selling with customers.
• Engaging with customers and providing excellent customer service from the beginning to the end of relocations.
• Other Ad-hoc duties as required

Responsibilities of the role include:

• Prior international relocation or mobility experience is necessary.
• Language Proficiency: Mandarin and English fluency; fluency in French is an advantage.
• Outstanding communication.
• Experienced with Microsoft Office - Word, Excel, and PowerPoint.
• Demonstrated background in providing customer service.

Does your skill set match the requirements for this position? Contact Alchemy today to apply!