As the Corporate Account Manager, you will be the key point of contact for corporate clients, ensuring their household goods moving needs are met efficiently and professionally. This role is ideal for someone with a strong background in the relocation industry, excellent organizational skills, and a passion for delivering outstanding customer service.
Responsibilities:
- Serve as the primary contact for corporate clients, building and maintaining strong relationships.
- Manage the entire household goods relocation process from initial consultation to delivery.
- Coordinate with internal teams and external service providers to ensure seamless moves.
- Prepare and present detailed cost estimates and relocation plans to clients.
- Negotiate contracts and service agreements with clients and vendors.
- Address and resolve any challenges or issues during the relocation process.
- Monitor and analyze account performance, ensuring revenue and satisfaction targets are met.
- Identify opportunities to grow client accounts and drive additional business.
- Ensure compliance with company policies, industry standards, and legal regulations.
- Maintain accurate records of client interactions, contracts, and service history.
Requirements:
- Proven experience in the household goods moving or relocation industry.
- Strong customer service and relationship management skills.
- Exceptional communication, negotiation, and organizational abilities.
- Proficiency with CRM systems and logistics software.
- Ability to work independently, manage multiple accounts, and meet deadlines in a remote setting.
- A bachelor’s degree in business, logistics, or a related field is preferred but not required.
Reach out to Alchemy Global Talent Solutions today to learn more.