The Household Goods Moving Manager will be responsible for managing the HHG moving department and overseeing the delivery of HHG moving services across the US and internationally.
Key Responsibilities:
- Manage the household goods moving department, ensuring services are delivered in line with policy and expected service levels
- Manage, coach, train and develop a team of moving professionals including move coordinators
- Identify opportunities to improve processes and efficiency in the household goods moving department
- Work closely with clients, delivering an excellent service and ensuring their household goods moving needs are met
- Collaborate with department managers in other divisions to achieve set company goals
- Resolve any issues that may arise
Key Requirements:
- Over 5 years household goods moving experience, with supervisory / leadership experience (possibly as team lead, manager or above)
- Must have experience directly managing staff (a team of move coordinators)
- Strong understanding and knowledge of household goods moving services and import/export processes
- Excellent written and verbal communication skills