Responsibilities:
- Cultivate and maintain close working relationships with assigned clients, acting as their primary point of contact. This includes effective communication, problem-solving, attending meetings, and promptly responding to requests.
- Proactively identify opportunities for additional collaboration with assigned clients, leveraging your business acumen to expand their accounts through new business opportunities.
- Provide accurate quotes for projects and oversee the invoicing process, ensuring financial transactions are executed flawlessly.
- Collaborate with clients to develop comprehensive project briefs, ensuring a deep understanding of their requirements.
- Act as a liaison between clients and the Creative team, facilitating clear communication and providing detailed written briefs with necessary resources.
- Coordinate with internal teams to ensure high-quality project delivery within set deadlines and budgets.
- Work closely with an Account Executive to guide projects through each stage, ensuring proper management and processing.
- Oversee daily project management activities in the studio, adhering to the established timeline.
- Utilize and maintain a project management system (e.g., Synergist) for accurate job numbers, estimates, purchase orders, and invoices.
- Delegate tasks appropriately to the assigned Account Executive.
- Effectively manage and evaluate the performance of the Account Executive.
- Keep the team informed with relevant knowledge and updates.
- Proactively address all client requirements, potentially involving unsocial hours to meet deadlines.
- Contribute to the recruitment, onboarding, and development of new employees.
- Foster a collaborative and high-performing team environment.
- Share knowledge and experience with colleagues across teams.
- Maintain accurate and current client information within the project management system.
- Promote best practices in email, project management systems, and data organization.
- Lead by example, ensuring team compliance with company policies and procedures.
- Perform any other duties reasonably required in alignment with primary responsibilities, contributing to the overall success of the team.
- Degree (advertising, marketing, communications, business management, or a relevant Diploma) preferred.
- Demonstrated expertise in Account Management, particularly within an agency environment.
- Proven track record of managing a diverse portfolio of accounts and engaging with various stakeholders.
- Strong business acumen and a knack for identifying new business opportunities.
- Experience consistently exceeding client expectations.
- Extensive experience in team management and leadership.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Exceptional interpersonal, verbal, and written communication skills.
- Strong grammatical proficiency and proofreading skills.
- Excellent prioritization and time management skills.
- Excellent planning and organizational capabilities.
- Meticulous attention to detail.
- Outstanding presentation skills.
- Excellent people management skills.
- Comprehensive knowledge of GDPR and relevant legislation.
- Ambitious, highly motivated, and driven to achieve and exceed objectives.
- Genuine passion for marketing and staying current with industry trends.
- Thrives under pressure and delivers exceptional results.
- Unwavering dedication to working efficiently and accurately.
- Strong team player with the ability to work independently.