Become a Sales & Move Coordinator and be a part of a vibrant, customer-focused company! The role will handle client questions, plan moves, and guarantee a smooth relocation experience for our client, an international moving firm based in Cranleigh, Surrey.

Serve as the crucial conduit between operations and clients. To surpass client expectations, this position entails managing sales enquiries, scheduling surveys, and organising every facet of the relocation.

Key Responsibilities:

• Answer consumer questions by phone, email, and in-person to provide timely, courteous assistance.
• For domestic relocation, arrange and oversee survey appointments.
• Within a day, create precise customer quotes and price adjustments.
• Handle relocation reservations while maintaining open lines of communication between operational teams and clients.
• Handle billing, payments, storage accounts, and documentation by the conditions of the contract.
• To enhance income potential, upselling extra moving and relocation services.
• Communicate with agents, shipping companies, and outside vendors to arrange services and negotiate prices.
• Oversee the entire moving procedure to guarantee accurate and on-time service.
• Continue to communicate with customers proactively, giving them status updates on shipments.
• Respond to and settle consumer grievances, helping them if necessary with the claim’s procedure.

Requirements:

• Experience working for a moving or relocation company is a must.
• Excellent administrative and organisational abilities with a keen eye for detail.
• Outstanding customer service abilities combined with the capacity to control client expectations.
• The capacity to multitask and perform well under duress in a hectic setting.
• Excellent communication abilities to interact with clients, third-party providers, and internal teams.
• Preferably be proficient with Moveware or a comparable CRM program.

Reach out to Alchemy Global Talent Solutions today.