Are you passionate about delivering exceptional customer service in the moving and relocation industry? Join our clients team as a Sales & Move Coordinator in the picturesque town of Tunbridge Wells. In this role, you'll play a pivotal part in ensuring seamless relocations for our clients, combining your sales acumen with meticulous coordination skills. Hybrid working (home/office) available.
What You’ll Be Doing:
- Serve as the primary point of contact for clients throughout their moving process.
- Coordinate and schedule pre-move surveys to assess client needs.
- Develop and present tailored moving plans and quotations to clients.
- Liaise with operations teams to confirm bookings and allocate resources.
- Manage storage accounts, including documentation and invoicing.
- Oversee all aspects of the move via our CRM system, from acceptance to billing.
- Prepare necessary paperwork for moving crews and manage supplier charges.
- Communicate effectively with clients and third parties to ensure smooth operations.
- Address and resolve any issues or concerns that arise during the move.
- Ensure all client information is accurately recorded and updated in the CRM.
- Monitor and meet sales targets, contributing to overall business growth.
- Stay updated on industry best practices to continually enhance service delivery.
What We’re Looking For:
- Proven experience as a Move Coordinator or in a similar role within the UK moving industry.
- Exceptional verbal and written communication skills.
- Strong customer service orientation with the ability to empathize with clients.
- Keen attention to detail and organizational skills.
- Proactive problem-solving abilities and a positive attitude.
- Ability to work under pressure and manage time effectively.
- Familiarity with CRM systems, preferably Moveware, is advantageous.
Interested? Reach out to Alchemy Global Talent Solutions today.