Our client, a well-established moving specialist based in the Washington, DC area, is seeking a Government Services Move/Relocation Coordinator to join their team on a hybrid basis.
Responsibilities of the Government Services Move Coordinator:
- Coordination of origin and/or destination household goods relocation services performed for the U.S. Department of State, ITGBL, national accounts, and other clients and agencies.
- Monitor moves and maintain direct contact with customers from the initiation of the order to its successful completion at the time of delivery.
- Prepare the origin and destination paperwork to facilitate packing, loading, and delivery services for all accounts.
- Take responsibility for any problems, resolving them to the customer’s satisfaction.
- Reviewing final rates for each shipment and confirming approvals for any services not included in the service description is also required.
- Maintaining and updating the CRM system.
- Liaising with vendors to ensure timely and efficient packing, transportation, and delivery of goods.
- Ensuring all relocation activities comply with relevant regulations and standards.
- Generating and analyzing reports on relocation activities to identify areas for improvement.
- Providing training and support to new staff members on relocation procedures and CRM usage.
Experience required of the Government Services Move Coordinator:
- Previous experience in coordination of government, Department of State, and ITGBL moves.
- Fantastic customer service skills.
- The ability to work under pressure,
- Exceptional IT and communication skills.
- A keen attention to detail to ensure accuracy in paperwork and compliance with regulations is essential.
- Strong organizational skills to manage multiple relocations and meet deadlines are necessary, as well as the ability to work collaboratively within a team and support team members as needed.
- Effective problem-solving skills to address and resolve issues that arise during relocations, and adaptability to changing circumstances and requirements in a dynamic work environment, are also required.
If you are interested in this position, please contact Alchemy Today!