Are you experienced in Reservations Management? 
 
Alchemy Global Talent Solutions are partnering with a Hospitality specialist, who is looking to hire an experienced full-time Reservations Manager who thrives on putting the guests first with outstanding experiences. 
  
The role will involve working in a very fast-paced corporate environment. 
  
Duties and Responsibilities include;
<ul>
	<li>Creating all lines of communication with guests
	<li>Management of staff 
	<li>Budgets and reports 
	<li>Resolve any guest issues and complaints
	<li>Deliver outstanding Customer Service at all times
	<li>Further duties as and when required
</ul>
 
Requirements;

<ul>
	<li>Exceptional outlook and positive, professional attitude
	<li>Previous management experience
	<li>Previous experience in a similar role
	<li>Experience in all Microsoft  packages
	<li>Have the ability to work in a busy and fast-paced environment
	<li>A passion for putting the customer first
</ul>

Reservations Manager

We are seeking a Data Integration Engineer to join our dynamic team and play a pivotal role in integrating customer data into our cloud-based analytics platform. This position is key to ensuring data accuracy, quality, and seamless integration, enabling actionable insights and driving impactful business outcomes. 
 
Are you a technically skilled, detail-oriented professional who thrives in fast-paced environments? Are you passionate about data, automation, and delivering results that make a difference? If so, we want to hear from you! 
 
Key Responsibilities: 
<ul>
	<li>Perform initial data integrations for new customers.
	<li>Develop and maintain robust ETL processes to extract, transform, and load data from diverse systems.
	<li>Integrate data from multiple sources, including APIs, ERPs, databases, and web services.
	<li>Automate workflows to enhance efficiency and performance.
	<li>Continuously improve data pipelines for scalability and reusability.
	<li>Identify and resolve data quality issues, ensuring data consistency and accuracy.
	<li>Analyze customer data to align with their business goals and drive insights.
	<li>Serve as the primary technical point of contact for assigned customers.
	<li>Collaborate closely with cross-functional teams, including engineering, product management, and customer success.
</ul>
 
Required Skills & Expertise:

<ul>
	<li>Education: Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.
	<li>Expertise in programming languages such as Python, Java, or SQL.
	<li>Advanced SQL skills for data transformation and querying.
	<li>Experience with relational and NoSQL databases.
	<li>Familiarity with cloud platforms like AWS or Azure.
	<li>Strong understanding of data pipeline engineering and data design principles.
	<li>Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
	<li>Strong problem-solving mindset and attention to detail.
	<li>Bonus Skills: Proficiency in French is a significant advantage.
</ul>

Data Integration Engineer

We are looking for a skilled Implementation Manager to manage technical projects that involve integrating customer data into our cutting-edge cloud-based solutions. As a key point of contact for both clients and internal teams, you’ll oversee the end-to-end implementation process, ensuring seamless integration and alignment with business objectives. 
 
Key Responsibilities:

<ul>
	<li>Data Integration: Extract, transform, and load customer data using proprietary tools.
	<li>Project Ownership: Plan, execute, and oversee project lifecycles to ensure successful delivery on schedule and within budget.
	<li>Client Collaboration: Act as the primary liaison, ensuring clear communication with clients and internal stakeholders.
	<li>Risk Management: Proactively identify, address, and resolve project risks or issues.
	<li>Documentation: Develop and maintain comprehensive data mapping requirements.
	<li>Team Coordination: Work closely with technical teams to implement tailored solutions.
	<li>Reporting: Monitor project progress and prepare detailed status updates.
	<li>Multi-Project Management: Handle multiple concurrent projects while maintaining quality and timeliness.
</ul>

 
Skills and Qualifications:

<ul>
	<li>3–5 years in project management within technical or engineering environments.
	<li>Experience with ERP systems, SQL, and data pipeline engineering.
</ul>

 
Technical Proficiency:

<ul>
	<li>Expertise in project management tools (e.g., Jira, Asana, Microsoft Project).
	<li>Understanding of supply chain or manufacturing processes.
</ul>

 
Soft Skills:

<ul>
	<li>Exceptional communication and interpersonal abilities.
	<li>Strong problem-solving and risk mitigation skills.
</ul>

 
Additional Requirements:

<ul>
	<li>Fluency in French (spoken and written).
	<li>Willingness to travel for occasional on-site customer implementations.
</ul>

Implementation Manager 

We are looking for a skilled Advanced Support Engineer to join our client's team.  
This role involves providing high-level technical assistance to resolve issues related to a SaaS platform for inventory optimization and shortage management. 
 
You’ll play a key role in ensuring a seamless experience for our customers through effective problem-solving and exceptional communication in both English and French. 
 
Key Responsibilities:
<ul>
	<li>Investigate, diagnose, and resolve complex technical issues with our SaaS platform, utilizing advanced tools and SQL.
	<li>Deliver clear and effective technical guidance to customers in English and French via email and video conferencing.
	<li> Collect relevant information to resolve customer tickets and maintain detailed records in help desk systems.
	<li>Work closely with internal teams to escalate and address unresolved issues promptly.
	<li>Balance multiple open tickets, ensuring timely and accurate resolutions without compromising customer satisfaction.
	<li>Build strong relationships with clients through proactive, responsive, and professional support.
</ul>
 
Qualifications:

<ul>
	<li> Previous experience in technical support or a similar customer-facing technical role.
	<li>Proficiency in English and French (written and spoken) is mandatory.
	<li> Expertise in SaaS applications and strong proficiency with SQL.
	<li>Familiarity with ticketing and help desk platforms like Zendesk or JIRA.
	<li> Excellent analytical skills to diagnose and troubleshoot issues effectively.
	<li> Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
	<li>Ability to prioritize and handle multiple tasks efficiently in a fast-paced environment.
</ul>

Advanced Support Engineer 

We seek a Senior Technical Support Engineer to provide enterprise-level technical assistance to join our client, a leading provider of AI-driven solutions. This role focuses on diagnosing, troubleshooting, and resolving issues related to a SaaS-based platform for inventory optimization and shortage management.  
 
The ideal candidate will have strong problem-solving skills, hands-on experience with SaaS applications, and the ability to manage customer interactions effectively in both English and French. 
 
Key Responsibilities:
<ul>
	<li>Diagnose and resolve technical software usage issues using advanced tools and SQL.
	<li>Communicate solutions to customers in both English and French via email or video conferencing, guiding them through issue resolution.
	<li> Collect and document requirements for resolving customer support tickets.
	<li>Escalate unresolved issues to appropriate internal teams when required.
	<li>Maintain and update records of support activities in help desk and ticketing systems.
	<li>Use internal resources and external tools to deliver accurate technical solutions.
	<li>Manage multiple open tickets simultaneously while maintaining customer satisfaction.
	<li>Foster positive relationships with customers through prompt and effective support.
</ul>
 
Qualifications:

<ul>
	<li>Proven experience in a technical support or similar role.
	<li>Fluency in French and English (both written and spoken) is required.
	<li>Hands-on expertise with SaaS software and SQL.
	<li>Familiarity with help desk systems and ticketing tools (e.g., Zendesk, JIRA).
	<li>Ability to diagnose and troubleshoot technical issues effectively.
	<li>Strong problem-solving and communication skills.
	<li>Organizational skills to prioritize and manage multiple tasks.
</ul>

Senior Technical Support Engineer 

We are seeking an experienced Implementation Engineer to manage and execute technical projects that involve integrating customer data into a cloud-based solution.  
 
The ideal candidate will have a strong background in data technologies, project management, and excellent communication skills to engage effectively with senior IT professionals and internal teams. Proficiency in French is required for this role. 
 
Responsibilities:
<ul>
	<li>Perform initial data extraction and transformation for new clients using proprietary tools.
	<li>Plan, execute, and deliver projects while ensuring alignment with business goals.
	<li>Develop and maintain project schedules, budgets, and resource plans.
	<li>Identify and mitigate risks, addressing issues with effective solutions.
	<li>Serve as the primary contact for clients and internal stakeholders throughout project lifecycles.
	<li>Coordinate technical teams for the successful implementation of solutions.
	<li>Monitor and report on project progress and outcomes.
	<li>Document and manage data mapping requirements, consulting internal experts as needed.
	<li> Manage multiple implementation projects simultaneously and ensure timely delivery.
</ul>
 
Skills:

<ul>
	<li>3–5 years of experience in project management, particularly in technical or engineering environments.
	<li> Strong understanding of project management methodologies.
	<li>Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project).
	<li> Exceptional communication and interpersonal skills.
	<li>Proven ability to work collaboratively with customers and internal teams.
	<li>Proficiency in French (spoken and written).
	<li>Experience with ERP systems and related business platforms.
	<li> Proficiency in SQL.
	<li>Familiarity with supply chain or manufacturing processes.
	<li> Knowledge of data pipeline engineering.
	<li>Willingness to travel occasionally for on-site customer implementations.
</ul>

Implementation Engineer 

We are seeking a Senior Data Engineer to join our team and play a crucial role in integrating customer data into our cloud-based analytics platform. This position focuses on ensuring data accuracy, quality, and seamless integration to support actionable insights and business outcomes.  
This role is ideal for a technically skilled and detail-oriented individual who thrives in a fast-paced environment. The candidate should be passionate about data, automation, and delivering impactful results.  
 
Key Responsibilities:
<ul>
	<li>Perform initial data integration for new customers.
	<li>Develop and maintain ETL processes to extract, transform, and load data from various systems.
	<li> Integrate data from multiple sources, including APIs, ERPs, databases, and web services.
	<li>Automate workflows to improve efficiency and performance.
	<li>Continuously enhance data pipelines for scalability and reusability.
	<li>Identify and resolve data quality issues to ensure consistency and accuracy.
	<li>Analyse customer data to support their business goals.
	<li>Serve as the primary technical point of contact for assigned customers.
	<li>Work closely with cross-functional teams, including engineering, product management, and customer success.
</ul>
 
Required Skills & Expertise:

<ul>
	<li> Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or related field.
	<li> Proficiency in programming languages such as Python, Java, or SQL.
	<li> Experience with relational and NoSQL databases.
	<li>Familiarity with cloud platforms like AWS or Azure.
	<li>Advanced SQL skills for data transformation and querying.
	<li>Strong understanding of data pipeline engineering and data design principles.
	<li>Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
	<li> French language proficiency is a significant advantage
</ul>

Reservations Manager

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