General Manager Responsibilities:
- Oversee the achievement of budgeted revenue and profit targets, ensuring operational efficiency and financial health.
- Provide leadership and guidance to nurture an effective and stable management team, aiming for the achievement of business objectives.
- Regularly monitor service levels, ensuring all operational activities adhere to company policies and procedures.
- Manage company assets to conform to company standards, overseeing capital expenditure and funds flow budgets.
- Establish and maintain strong relationships with both potential and existing customers to secure continued and increased business.
- Innovate and improve operational methods and controls to enhance service levels and cost-effectiveness.
- Lead market penetration strategies to ensure the company's growth and future success.
- Structure the company effectively to meet objectives economically and efficiently.
- Uphold the company's service reputation and promote its image to customers, shareholders, and the community positively.
- Ensure the recruitment, retention, and development of high-quality staff to meet business goals.
- Monitor performance against annual budgets, addressing customer service issues as required.
- Maintain strong relationships with major clients and lead efforts in securing new corporate clients.
- Produce regular reports on revenue, profit, and cash targets.
- Attend industry and executive meetings, representing the company at a high level.
- Oversee the preparation and proposition of major contracts and the day-to-day management of staff.
- Ensure resources are fully utilised and managed efficiently.
- Submit annual budget documents, forecasts, and monthly reports.
- Undertake any other duties as assigned by the company.
General Manager Requirements:
- Proven experience in a general management role, preferably within the removals, logistics, or similar industry.
- Strong financial acumen with experience managing P&L.
- Demonstrable leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal abilities, with a knack for building strong customer and staff relationships.
- Strategic thinker with the ability to drive business growth and operational efficiency.
- A bachelor’s degree in business administration, Management, or a related field. A master’s degree or professional certification would be advantageous.
- Familiarity with industry standards and regulations.
- Ability to manage multiple priorities and adapt to changing environments.
- Commitment to high-quality service and integrity in practice.
This role offers an exceptional opportunity to grow your career with a leading organization in the removals industry. The successful candidate will be rewarded with a highly competitive salary and benefits package, reflecting the importance and responsibilities of the role.