As a vital liaison between internal stakeholders and service providers, you’ll play a critical role in managing escalations, documentation workflows, and closing the loop on key processes. You don’t need to be a visa or immigration expert—but you must be confident, articulate, calm under pressure, and ready to take initiative.
Location: Singapore (On-site: 2 days with client, 3 days at office)
Start Date: 1st June or earlier
Eligibility: Must be a Singaporean resident (no EP/SP)
Key Responsibilities:
- Serve as the main point of contact for escalations and visa-related queries, ensuring they are directed and resolved appropriately.
- Liaise with internal teams to obtain necessary corporate documentation for visa and travel processing.
- Coordinate original signature and notarization processes for China-based visa applications.
- Ensure group travel processes are initiated and completed in collaboration with external specialists.
- Support the stamping and management of letters under the China Company Chop & Notarization Process.
- Monitor progress and ensure all travel documentation workflows are closed out in a timely manner.
- Work closely and in-person with key client contacts at their Singapore office.
- Be adaptable and ready to tackle new challenges in a fast-paced, sometimes ambiguous environment.
- Maintain professionalism and a client-first mindset at all times.
- Strong interpersonal and communication skills—must be confident, clear, and composed in interactions.
- Proven client-facing experience in a corporate or fast-paced service environment.
- Strong coordination and organizational skills; detail-oriented and solutions-focused.
- Able to think critically and adapt quickly when faced with new or unexpected challenges.
- Must be based in Singapore with valid right to work (no EP/SP holders).
- Language: English essential; Mandarin or Hindi highly advantageous due to market scope.
- Experience with visa, immigration, or business travel services is a plus but not required.
- Must be a team player.
- On-site role: 2 days at client location, 3 days at company office in Singapore.
- Core working hours: 8:00 AM – 6:00 PM with some flexibility based on workload and coordination needs.