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COD Relocation Coordinator

Job Details

  • Posted:4th April, 2025
  • Sector:Private Moves, Moving Services
  • Location:Houston, Texas, United States
  • Job Ref:18341
  • Salary:$40,000 - $50,000 depending on experience

COD Relocation Coordinator – Houston, TX

As a COD Relocation Coordinator in the moving and relocation industry, you'll be part of a dynamic team situated in Houston, TX. This in-house function is critical in arranging transfers and managing COD calls, and it also includes oversight of a small national account. It's an excellent chance for a detail-orientated professional seeking a hands-on logistics and customer service career in the moving industry.

What You’ll Be Doing:

  • Respond to all incoming COD (cash on delivery) client calls and enquiries in a professional and timely manner.
  • Coordinate all parts of COD relocations, from initial contact to completion.
  • Schedule and dispatch teams for household items relocation.
  • Communicate effectively with internal departments and external vendors to facilitate a smooth transition.
  • Track and update relocation status in the company's systems and databases.
  • Maintain accurate records of COD and national account activities.
  • Provide customer service help to guarantee a positive moving experience.
  • Respond to and address client problems or service issues swiftly.
  • Liaise with the billing and collections departments about COD payments.
  • Assist with document preparation, relocation paperwork, and related compliance.
  • Monitor moving timetables to ensure that deadlines are met efficiently.
  • Manage the special needs of a designated small national account in order to assist in its move.


What We’re Looking For:

  • Prior experience in the moving and relocation industry is necessary.
  • Excellent communication and customer service abilities.
  • Detail-orientated with exceptional organising skills.
  • Proficient in data entry and logistics/CRM software use.
  • Ability to work full-time on-site; remote work is not an option.
  • Capable of prioritising several tasks in a fast-paced workplace.
 

Interested? Reach out to Alchemy Global Talent Solutions today!

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