Looking for a new long-term career? Great at managing processes with a keen eye for detail? This could be a great opportunity for you! 
 
Our client is looking to hire a Visa Application Coordinator to join their fast-developing Visa, Passport and Travel team in Frankfurt, Germany. 
 
This role does not require any prior experience as full training with be provided. This position is a full-time permanent, office-based role.  
 
Skills required for the Visa Application Coordinator position:
<ul>
	<li>Fluent English and German language skills, both verbal and written 
	<li>Great customer service and communication skills
	<li>Ability to follow process and procedure
	<li>Relationship building skills
	<li>Research and administration 
	<li>Great attention to detail
	<li>Advanced computer and technology skills 
	<li>Time management and organisation 
</ul>
 
Duties of the Visa Application Coordinator include but are not limited to:

<ul>
	<li>To coordinate services such as visa and passport applications as required through Consular services
	<li>To deliver professional advice and guidance to customers
	<li>To serve as the dedicated point of contact 
	<li>To ensure the timely processing of applications
	<li>To provide regular updates of timeline to clients and customers
	<li>To collect documentation and paperwork as required 
	<li>To maintain compliance 
</ul>

Looking for a new long-term career? Great at managing processes with a keen eye for detail? This could be a great opportunity for you!

Our client is looking to hire a Visa Application Coordinator to join their fast-developing Visa, Passport and...

Visa Application Coordinator

Our client a leading Immigration services specialists based in the Berlin, area is seeking an operations manager to join their team, mainly to support Operations Functions in Germany and Austria 
 
The role: 
 
You will be  ultimately in charge of making sure that adequate staffing is scheduled properly to meet operational performance objectives. Implementing  SOWs into practise and procedures.  
 
Developing training programmes and manage a group of seasoned customer service representatives whose responsibility it is to provide great customer care.  
 
Responsibilities:
<ul>
	<li>Attend structured meetings with line managers to discuss each employee's performance and to establish a development strategy that will continue to hone and enhance performance.
	<li>Monitor trends based on calls, concerns, and inquiries and use the necessary tools to suggest ways to improve service quality. Supervise the training of new employees.
	<li>Keep up-to-date on all facets of the business process, including order completion, system capabilities, and policy and procedure.
	<li>Through a variety of statistical and reporting tools and a yearly performance evaluation
	<li>Keeping an eye on the day-to-day operations of the business and its personnel to ensure that resources are used as efficiently as possible; assesses staffing levels and tracks productivity to deliver superior customer service.
	<li>Lead team meetings to guarantee efficient communication, that everyone has the knowledge and tools they need to achieve the highest levels of client satisfaction.
</ul>
 
The Ideal Candidate:

<ul>
	<li>Three years of experience and a BA/BS or an associate degree, or an equivalent combination.
	<li>Ideally with  experience in high-end retail, travel, hospitality, or embassy/consulate relations, and foreign language
	<li>Proficient computer skills, including understanding of word processing, spreadsheets, and databases.
	<li>Strong interpersonal, written, and communication skills.
	<li>Strong analytical abilities and a strategic thinker.
	<li>Must be able to write clear documentation and interact successfully with people at all levels.
	<li>Must possess strong organisational abilities and be self-driven.
	<li>Excellent communication and interpersonal skills in both German and English
	<li>Strong time- and project-management abilities
	<li>The capacity to analyse data, use knowledge, and offer solutions to problems.
	<li>Capable of adjusting priorities in the face of shifting conditions. 
	<li>Strong Team Player 
	<li>Problem-solving techniques 
	<li>Planning and Execution: excellent attention to detail; focused on quality; producing results and exceeding client expectations.
</ul>

Our client a leading Immigration services specialists based in the Berlin, area is seeking an operations manager to join their team, mainly to support Operations Functions in Germany and Austria

The role:

You will be  ultimately in charge of...

Operations Manager

We are looking for an experienced Operations & Service delivery professional to take on a brand new role in Hong Kong, with our client, a leading global services provider. The role will be responsible for 4 high level direct reports based in China, Singapore, Australia & Hong Kong, and have oversight of a population of approximately 75 people in the region.  
 
This role is newly created and will come with the opportunity to help shape and mould the service delivery and operational structure of the APAC region, working closely with the EMEA & US leads. Please note, the Head of APAC Operations position will require travel up to 40% of the time across the region. 
 
Required Experience
<ul>
	<li>Strong operational and service delivery management skills at a high level across APAC.
	<li>Experience leading teams across APAC, having responsibility for high level employees and their respective populations.
	<li>The ability to work with and communicate with business leaders.
	<li>Experience leading a rapidly growing APAC wide team - in terms of staff numbers the staff levels in APAC are likely to at least double by end of 2024.
	<li>Fluency in English, Mandarin & Cantonese.
</ul>
Key Duties of the Head of APAC Operations

<ul>
	<li>Take ownership for the regional service delivery, ensuring that APAC follow the global service delivery policies and procedures, to enable maximum revenue generation & high-level service delivery.
	<li>Ensuring that service delivery remains compliant at a local and regional level, keeping this in mind when undergoing service delivery transformation projects.
	<li>Support the Country Managers, enabling them to excel in their roles by providing support and guidance when needed, addressing any concerns regarding service delivery within their teams, ensuring they are aware of all targets, service standards, policies, processes and procedures.
	<li>Streamline all policies, processes and procedures, relating to service delivery & automation, without compromising on revenue generation. Once these are in place, ensure a successful rollout across the APAC region, clearly communicating with the teams to make sure service delivery models are fully understood and adhered to, building a culture of accountability within the teams.
	<li>Ensure the teams work in a customer focussed way, by ensuring that any services delivery issues are resolved quickly and efficiently, and that client satisfaction feedback is monitored, and processes are amended accordingly as required.
	<li>Assess ways of breaking into and building business in emerging markets at a strategic level, planning ahead and forecasting future business demand within growing markets.
	<li>Actively support further learning, training, development & performance management within the teams, working closely with team managers to identify areas for improvement.
	<li>Build a collaborative, supportive, engaged & successful environment within the local teams to ensure staff retention & development as well as attract new employees. Ensuring that hard work and achievements are recognised & rewarded.
</ul>

We are looking for an experienced Operations &amp; Service delivery professional to take on a brand new role in Hong Kong, with our client, a leading global services provider. The role will be responsible for 4 high level direct reports based in...

Head of APAC Operations

A global immigration specialist is now looking to expand their team in France! We are actively supporting their search for a Senior Immigration Specialist to join their team located near Paris, France. This position offers a hybrid working structure and required sound knowledge of the end to end immigration process for corporates. Senior Immigration Specialist key responsibilities:&nbsp;
<ul>
<li>Delivery corporate immigration consulting to clients based on their needs</li>
<li>Act as dedicated subject matter expert regarding client immigration services</li>
<li>Serve as the primary point of contact for all immigration-related issues&nbsp;</li>
<li>Review, action and complete immigration applications for corporate clients</li>
<li>Keep track of client and assignee files throughout the application lifecycle&nbsp;</li>
<li>Hand sound knowledge of business visas, work permits and other relevant visa types etc.</li>
<li>Provide on-going assistance to clients on their global mobility and immigration requirements&nbsp;</li>
<li>Handle both inbound and outbound long and short-term immigration</li>
<li>Regularly communicate expectations, costs, timelines, and service options to business clients</li>
</ul>
 Key work experience and skills required:&nbsp;
<ul>
<li>Years of corporate visa and immigration experience in a similar position is preferred</li>
<li>Good understanding of French immigration law and regulations</li>
<li>Experience managing the 360 cycle of immigration cases</li>
<li>Ability to work well under pressure in a fast-paced environment</li>
<li>Capable of managing multiple projects at the same time while providing excellent service</li>
<li>Understanding of immigration regulations and ability to ensure compliance</li>
<li>English and French fluency is required</li>
<li>A bachelor's degree is preferred</li>
</ul>

A global immigration specialist is now looking to expand their team in France!We are actively supporting their search for a Senior Immigration Specialist to join their team located near Paris, France.This position offers a hybrid working structure...

Senior Immigration Specialist (Business Immigration)

Are you an Immigration Consultant looking to join a growing team? Our client has a vacancy for a Junior Immigration Consultant in Paris, France. 
 
This position will have a core focus on inbound French immigration services however there may also be some outbound immigration case responsibilities too! 
 
Key Immigration Responsibilities:
<ul>
	<li>In charge of client accounts liaising with them regarding Immigration queries
	<li>Provides advice on the adequate immigration processes
	<li>Identify the clients' foreign workers' immigration needs
	<li>Determine the appropriate immigration status for foreign workers (ICT secondment, change of status, blue cards etc)
	<li>Build strong working relationships with a variety of clients
</ul>
The ideal candidate:

<ul>
	<li>Minimum 1-year experience in Immigration
	<li>Ideally, Global Mobility and Immigration law degree, with relevant experience in consultancy and client service
	<li>Familiar with French immigration law, work and residence permits, visas, and change of status procedures
	<li>Fluent French and English required
	<li>Microsoft Office proficiency
	<li>Detail-oriented, organized and results-driven
</ul>

Are you an Immigration Consultant looking to join a growing team? Our client has a vacancy for a Junior Immigration Consultant in Paris, France.

This position will have a core focus on inbound French immigration services however there may also be...

Junior Immigration Consultant 

Are you looking to start a new career with opportunities for training, career growth &amp; progression? Are you able to live &amp; work in Austria&nbsp;without sponsorship, and fluent in both German &amp; English? If the answer is yes, please read on! Due to substantial growth, we have multiple office-based opportunities available with a world-leading Visa &amp; Immigration specialist in Vienna. The roles are paying&nbsp;31,000 &ndash; 33,000 EUR and are fully office based, 40 hours per week. About You:
<ul>
<li>Excellent communication skills both written and verbal in German &amp; English</li>
<li>Strong administration and computer skills</li>
<li>Great time management and organisational skills</li>
<li>Previous experience or an interest in hospitality, travel, or immigration &amp; visa services</li>
<li>Able to live &amp; work in Vienna&nbsp;without sponsorship</li>
</ul>
Key Duties:
<ul>
<li>Provide exceptional customer service experience, ensuring that the client&rsquo;s enquiries and questions are answered in a timely manner</li>
<li>Collect all necessary information &amp; documentation from the client to ensure their visa is processed within the deadline</li>
<li>Keep the internal database updated at all times, ensuring that processes remain compliant throughout</li>
<li>Answer calls and emails, providing help, guidance and support to the client throughout their visa application process</li>
</ul>

Are you looking to start a new career with opportunities for training, career growth &amp; progression?Are you able to live &amp; work in Austria without sponsorship, and fluent in both German &amp; English?If the answer is yes, please read on!Due...

Trainee Visa Coordinator

Our client, a leading legal Immigration organisation with a global presence, now seeks to appoint a Junior Immigration Consultant to be based in their office in Hong Kong. No previous experience is necessary, so this role will suit a recent grad or someone with 1 year+ experience within the visa and immigration sector. Responsibilities include but are not limited to:
<ul>
<li>Advise foreign nationals and corporate clients regarding the visa application process for working within the United Kingdom.</li>
<li>Manage the visa and immigration applications for foreign nationals to enter the United Kingdom to the appropriate British diplomatic posts.</li>
<li>Regularly update the clients regarding the lasted government immigration legislation and UKVI policy and guidance changes.</li>
<li>Understand the different visa requirements and processing times at relevant British Diplomatic Posts for the region.</li>
<li>Ensure that office processes and Service Level Agreements are followed.</li>
<li>Build and maintain excellent communication with international clients.</li>
<li>Manage specific tasks or ad hoc projects as directed by the Team Lead.&nbsp;</li>
<li>Provide training to new team members if needed.</li>
</ul>
Skills:
<ul>
<li>High level of spoken and written English</li>
<li>Excellent Customer Service Skills with a strong work ethic</li>
<li>Good oral and written communication skills and high levels of accuracy</li>
<li>Good analytical and reasoning skills and a proactive approach to resolving problems</li>
<li>Able to manage multiple tasks at once, ensuring excellent service</li>
<li>A good team player, including providing assistance and support to team members</li>
<li>Strong attention to detail</li>
</ul>

Our client, a leading legal Immigration organisation with a global presence, now seeks to appoint a Junior Immigration Consultant to be based in their office in Hong Kong. No previous experience is necessary, so this role will suit a recent grad...

Visa Application Coordinator

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