This position will be responsible for servicing as an immigration subject matter expert accountable for the following.
- Client Services
- Client Relationship Management
- Team Support & Operations
- Strategy
Client Services & Relationship Management
- Provide client engagement support, proactively developing relationships key corporate clients
- Develop client partnerships to become a trusted advisor to corporate clients on immigration service delivery and immigration compliance
- Support clients through the immigration process
- Identifying best solutions to meet client immigration needs
- Participate in the implementation of projects and rollouts
- Stay updated on law and immigration legislation
- Participate in quarterly and annual Client Review meetings
- Collaborate with clients to maintain compliance obligations in regional jurisdictions
Team Support & Operations
- Identify operational weaknesses or areas for improvement within immigration process and delivery
- Ensure clients protocols are recorded and actions
- Provide client account specific training to the immigration case management teams as appropriate
- Support training on immigration service deliver, client reporting, immigration case management, and billing
Strategic thinking
- Strategically consider impact of actions and solutions when making decisions
- Evaluate decisions in strategic context by reviewing and adapting as the context develops and changes
- Engage with management to develop strategic guidelines
What we are looking for:
- Ideally 3 years + experience in corporate immigration
- Prior experience working for a law firm, immigration department, or inhouse immigration function
- Understanding of immigration case management reporting analytics
- Good people engagement skills
- Able to partner with both internal and external clients
- Experience working within a global team, having excellent cultural awareness
- Ability to prioritise tasks
- Skilled in managing multiple projects
- Excellent organizational skills
- Exercises excellent judgement