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Account Manager, Freight Forwarding - Aerospace and Defence

Job Details

  • Posted:16th March, 2023
  • Sector:Freight Forwarding, Logistics, Shipping
  • Location:Hayes, Greater London, United Kingdom
  • Job Ref:16248
  • Salary:Competitive Base Salary + Benefits
An exciting opportunity is now available for an experienced Account Management and Operations professional within the Freight Forwarding industry to manage relationships with defence and aerospace clients. This opportunity is based in Hayes, Middlesex. 

  • Build and maintain strong relationships across account portfolio with defence and aerospace clients
  • Oversee shipments both import and export to ensure an excellent service is delivered in line with service agreement 
  • Onboarding new customers, ensuring a smooth implementation
  • Work closely with external suppliers, building strong partner relationships
  • Resolve any complaints or escalations from customers
  • Identify opportunities to up-sell and cross-sell additional services
  • Negotiate contracts with customers 
  • Compile client reports and discuss internally, implementing improvements as required
  • Conduct client reviews
  • Lead a team of 2-3 individuals, ensuring they are trained and motivated 

  • Extensive Account Management and Operations experience in Freight Forwarding
  • Currently or previously managed a portfolio of aerospace and defence clients
  • Excellent communication and organisational skills
  • Ability to build and manage strong relationships with clients
  • Good negotiation skills
  • Strong stakeholder management experience

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